Frequently asked questions
- How many people will a meal pack meal serve?
Each meal is individual sized with approximately a 6oz serving of protein and approximately a 3-4oz serving of each side in a regular sized meal.
- How can I make a request on my meal pack?
In our standard meal packs, the chef picks which meals are put in your pack and allow you to specify which proteins to avoid. If you would like to customize your meal pack further, we offer the custom meal packs option that allows you to pick the meals you would like in your pack and request changes to the meals.
- How long are meals good for?
Meal packs are good from their Tuesday delivery date until the following Monday. Each meal will also include an expiration date.
- What can I do with my containers after I'm done with my meals?
All of our containers are 100% recyclable as well as dishwasher safe and reusable!
- What if I have a food allergy?
We recommend either coming in store to order off our daily menu or choosing a custom meal pack if that week's menu contains something you cannot eat. Feel free to ask us about our ingredients and we will be able to assist you.
- Are the meals frozen?
No, our meals are made from fresh ingredients and then refrigerated. Our meals are never frozen!
- Are meals ready to eat?
Everything is already fully cooked and just needs to be microwaved in our microwave safe containers.
- How are your meals healthy?
Our meals and meal packs are always whole foods based, gluten free and low sodium. We also have several types of meal packs that follow a variety of different diet restrictions.
- Can I pause my subscription?
You can pause or change your subscription at anytime at no additional fee. Those changes can be made over the phone by Friday afternoon or changed online in your account by Sunday at midnight to take effect for that week's order.
- What sets you apart from other companies?
We are a locally owned business that puts a huge emphasis on using as many local products and produce as possible. We have a culinary team comprised of experienced regional chefs that prepare everything fresh in house. We have over 1,000 unique items stored in My Fitness Pal that have already been featured in a meal pack, showcasing our dedication to variety. Being a positive influence in our community is a core value of our company, and we strive to go beyond anyone else to be an active member in our local community.
- Can I call ahead and order?
Yes! Feel free to view our daily in store menu on our social media pages and call use at (803) 509-0604. Call ahead orders must be picked up by 8:00pm on the same day.
- Where are you located?
Our West Columbia address is 725 Meeting Street West Columbia, SC 29169. From Downtown Columbia, it's about half a mile across the Gervais Street Bridge on the left side of the road.Our Irmo address is 6903 St. Andrews Road Columbia, SC 29212 in the Crossroads Center. From Harbison, we are less than a mile down St. Andrews on the left.
- Is there in store dining available?
Yes! Join us for breakfast, lunch or dinner at our West Columbia location.
- Where can I get a gift card?
Currently we only have physical gift cards that can be used in store or over the phone. Gift cards cannot be redeemed online. You can purchase a gift card in store or over the phone for pickup.
- When do I need to place my order and when can I pick it up?
All online orders need to be placed between Wednesday and Sunday at midnight for pickup on Tuesday.
- Where can I see the menu?
We post our Chef's Choice menu every Wednesday on our website and on social media. The diet restricted meal pack will have the same items created with a modified recipe to follow that diet or items that will be replaced with something similar.
- When do I get charged?
Online orders are charged at checkout with the exception of subscriptions. Subscriptions will be charged on Monday morning following our Sunday midnight order cutoff time.
- How do I place an order?
We offer multiple ways for you to order. You can purchase our meals and meal packs from our Chef's Choice Menu on our website. We also offer a Home Cooking Menu that you can order from by calling our store.
- What is Primal Gourmet?
We are a health-based meal prep company and market whole foods restaurant that has a variety of ways to meet anyone's nutritional needs.